I'm back.... With a VENGEANCE! (directed at Time Warner Cable)

Hey, thanks for returning! (even though it appears that I slipped into the fourth dimension for the last week or so....) You wanna know why? Fing Time Warner Cable..... Aka SATAN!

So, I live in a part of this state that is practically OWNED by Time Warner Cable. They have a freaking monopoly... (Which is, if I'm not mistaken, Illegal).... In fact I tried to call Verizon to get Fios( I do believe I mentioned that I have always used Verizon, never had issues with them).... They told me they don't even have service available in this area because it's TWC's "turf". Yuck Number One.... The first of many bile bubbling, vomit inducing, stomach sloshing, esophagus shortening, TIME WARNER CABLE facts that shall be reveled in the following onslaught of irate emotional discourse.

Day One (da da da dum)

I'm on a movie set, (one I would like to do well on...even more so than usual..) I need internet at my apartment, I have one day off.... I see a promotion for TIME WARNER CABLE (it something like 35 bucks a month with no termination fee) and schedule instillation for that one day I had off. Guess what happened? I got up early (okay 11am but still AM...) and spent the whole day waiting on Cable guys that, not only never showed, but had the audacity to call me at 5pm (the end of the time block) to tell me they waited outside my apartment (hmm) and after knocking ten or twelve times, they left. I informed them that I was home ALL DAY. (I managed to restrain myself, only using three or four curse words to make sure they understood how I felt about the fact they were twisting reality so far it snapped) The man on the other side of the phone told me to calm down and that they could schedule me again for the following Tuesday.... It was Wednesday. THEY WANTED ME TO WAIT A WEEK! Something about a migration, and that they were so sorry for my inconvenience. Click. beep. beep. beep. beeeeeeeeep....(v/o) If you'd like to make a call please hang up and try again.... Growl.

A WEEK LATER-4:30pm

Knock (freaking) knock. Brilliant, at least they showed.... I open the door to not one, not two, but THREE big burly "CABLE GUYS". I allowed ONE in. I locked the door, (not smart I know, but smarter than having the other two come in) He started working in my bedroom. I supervised for a moment then walked out front, texting my friend, who is also my apt manager, asking him to come down and hang out with me... (I love that I have an apartment complex of single, overprotective, men) I hear my managers distinctive knock... I open the door to the raised disapproving eyebrow of a semi stunned Manager... He just points behind him, I stretch my neck around the side of him to see the other two cable guys, sitting in my courtyard, under my tree, smoking a freaking BLUNT! (they didn't even offer to share!) Rude Rude! (not like I would... but still) I couldn't believe it! My manager walks in and, oh yeah, it gets better, the other cable guy yells to them to "wait for me!" and takes a quick break to get sufficiently stoned, while I wait, mouth open, for them to finish hooking me up.

So long story short, I got my cable a week later than originally scheduled.... I got charged, however, from the original instillation date.

I called the 1888 number, I decided that I may as well pay the bill up until July, so I wouldn't have to worry about it. The internet is my life blood so...I paid it, got the confirmation number, a month and a half later.... My cable gets cut!

That's right, they cut off my cable and then proceeded to tell me that I have to prove that I paid up until July. I called with the confirmation number and the bank statement saying that they had been completely paid up until July. The lady hung up on me. I called back, talked to the ten minute long robot and finally got transferred to the right department. I asked what I had to do to get my internet back on and the lady said I had to pay them 70.00. I told her that I thought that was ridiculous, especially since I already paid that plus... Oh and by the way, I've still yet to receive my rebate I sent away from over a month ago.... The lady,(her name was Cheri, no last name of course) told me that even though TW was researching the claim there was no way she was going to be able to get me cable for three to five days. I said " You have got to be shitting me!" She then said and I quote "Ma'am, you need to calm down. That kind of language will not be allowed. Do you understand me?" OH NO! You had to go there didn't you, it's not bad enough that your service is crapola, but now you're talking down to me.... Okay....

I took a deep breath in preparation to rip her a new one. Click.... beep. beep. beep. beeeeeeeep. If you'd like to make a call.... ARE YOU FREAKING KIDDING ME?!

I call back, attempt three landed me in automated phone hell. I decided just to go to my friends and use her internet.... But Time Warner won't allow! I got to her house, plugged in and guess what, the internet wouldn't work.... INFACT Time Warner BLOCKED my IP ADDRESS FROM ACCESSING ANY OF THEIR NETWORKS! (Including my access from work, where the company pays for me to be able to access the internet! Can you say ILLEGAL?)

So, I finally tracked down the TIME WARNER STORE, and was greeted by more of the WORST "CUSTOMER SERVICE" reps I have ever met (I think a person has to be either mentally unstable or a total idiot to be employed by TWC...) I understand that customer service is difficult, especially if your company is as shitty as TWC, but there is a level of curtsey that is totally lost on these "people".

So needless to say, I was forced to pay another 70.00 to get internet access from anywhere, including Starbucks, and then, after I paid, I get a call from TWC. They say they found my payments, they're crediting my account, and I don't need to pay till August. Great..... I wait.... So anyway, thanks for your business.... CLICK.

No apology, nothing.... (shakes head) Whatever happened to being cordial? What ever happened to civility? Well, I guess when you own a monopoly that can literally cut someone off of using free wifi when they piss you off, you have no need for it.... That's how it is isn't it Time Warner, well get this..... Your time will come. Assburger.

Others who Know Time Warner SUCKS!

http://hubpages.com/hub/Direct-TV-vs-Time-Warner-Cable